Wednesday, June 8, 2016
8:30 - 9:00 Foyer / Registration & Welcome Coffee
9:00 - 13:30 Pre-Conference Workshops
The objective of the workshops is to provide current best practices and resources to participants to enable them to return immediately to their supporting enterprises and deliver value.
Credit, Finance and Operations Best Practices
Sector:Commercial Credit Risk
Objective: Present the best tools to optimize the extended supply chain, realizing the risk from a broader perspective that includes an analysis of its contribution as a profit center. To give an overview of best practices of credit management operations under relevant entities in Europe in contrast to international practices.
9:00 - 11:00
Key Success Credit Factors in Sales Support
Presented by:
Declan Flood FIACP, FCICM
The Credit Coach
Irish Credit Management Training
Author
Content:
- Operational Experience and Development
- Critical Performance Indicators
- Best Practices and Impact on Company Growth
11:00 - 11:30
Foyer
Coffee Break & Networking
11:30 - 13:30
Optimizing Credit Value in the Supply Chain
Presented by:
Patrick O. Connelly
PhD FICM, ICRP, CGBP
Tao Institute for Credit Risk Mgt.
Adjunct Professor, author
Content:
- Optimizing Top and Bottom line
- Driving Profitable Sales Growth
- Portfolio Development
13:30 - 14:30 Restaurant Champions / Business Lunch
18:00 - 20:00 Constanta Room / Cocktail Reception (Only with prior registration)
Consumer Debt Collections Best Practices
Sector:Consumer Credit Risk
Objective: Through this workshop there will be presented the best tools to develop proper operation of a collection center based on international standards. Best practices in design strategy, portfolio segmentation and analysis to improve KPI’s while managing consumer debt collections.
9:00 - 11:00
Effective Consumer Debt Collection
Presented by:
Luis Eduardo Pérez Mata
President ICM & President WCCE
Content:
- New Paradigms for debt collections
- The new value of customer in debt management
- How to manage the new scenario
- Adapting the call model
11:00 - 11:30
Foyer
Coffee Break & Networking
11:30 - 13:30
Succeed by Adapting Communication Practices … or Die
Presented by:
Eugene Joubert
MBA,FICM,MCE (Int), M.Ins D
Group Chair Corporate Rebels
Author
Content:
- Learn current best-practice solutions to reduce threat impact
- Focus on the opportunity following a collection event
- Consider behavior modification as solutions CSF
- Discuss possible implementation strategy.
13:30 - 14:30 Restaurant Champions / Business Lunch
18:00 - 20:00 Constanta Room / Cocktail Reception (Only with prior registration)
This is a preliminary agenda and is subject to change. We will post an announcement when the finalized agenda is set.
Agenda
9:00 - 13:00 Grand Ballroom / OPENING PLENARY SESSIONS
9:00 - 9:30 | 5th WCCE Opening CeremonyLuis Eduardo Perez Mata, President ICM and President WCCE Cristian Ionescu, Country Manager Expense Reduction Analysts RO and Member of the Organizing Committee WCCE 2016 |
9:30 - 10:00 | Romania - Where from and where to? The macroecomic journey and its opportunities and threaths that lie aheadAnca Paliu Dragu, Minister of Finance of Romania |
10:00 - 11:00 | Emerging and Developing Market Challenges in the Region (tentative title)Daniel Thorniley, President of DT-Global Business Consulting GmbH |
11:00 - 11:30 | Foyer / Coffee Break & Networking |
11:30 - 12:00 | Insight into Credit Infrastructure, Reporting and Risk Management in the Region’s Developing CountriesFabrizio Fraboni, World Bank Management Group Eastern and Central Region |
12:00 - 12:30 | Macroeconomic Outlook for Central and South East EuropeBojan Markovic, Deputy Director, Economics, Policy and Governance, EBRD |
12:30 - 13:00 | Driving Further Economic Recovery in Eastern and Central EuropeCatalin Pauna, Senior Economist at World Bank Moderator: Radu Soviani, Economic Journalist & Publisher |
13:00 - 14:00 | Foyer / Business Lunch |
14:00 - 17:30 BREAKOUT SESSIONS
Time | Commercial Credit Risk Track Room AB |
Credit Risk Management Services Track Room C |
Consumer Credit Risk Track Room D |
14:00 – 15:00 | Transitioning towards Shared ServicesSpeaker:Mark Harrison, Seasoned Executive Special Competency in Central Europe, ACCEE, author |
Valuing Credit Insurance in an Enterprise Growth ModelSpeaker: Ed Goos CEO Euler Hermes Central & Eastern Europe Eugen Anicescu CEO Coface Romania |
Best Practices in Consumer Debt CollectionsSpeakers:Rayna Mitkova - Todorova Chairwoman, Association of the Collection Agencies in Bulgaria & Managing Director & Partner, EOS Matrix |
15:00 – 16:00 | Improving Cash Flow Through TechonologySpeaker:Dr. Tjaart van der Walt Group Director Corporate Rebels, South Africa |
Trade Finance as a capital strategy solutionSpeaker:Olivier Nifle CEO CESCE France Elisa Rusu Banca Transilvania |
The Impact of Global Protection of Personal InformationSpeaker: Eugene JoubertChairman, Corporate Rebels, South Africa Author |
16:00 – 16:30 | Foyer / Coffee Break & Networking | ||
16:30 - 17:30 | Panel Discussion | ||
Comparative Credit Risk Best PracticesModerator: Patrick O. ConnellyTAO Institute, USA Panel members: Josef Busuttil, Malta Association of Credit Management (MACM), Malta Thomas Voller, Avocat, Partner EuroConnectNet Aurimas Kacinskas, CEO Creditinfo Romania |
The Receivable Asset
Moderator: Dr. Tjaart van der Walt, Group Director Corporate Rebels,South Africa |
Trust
Moderator: Dan Pascariu |
|
20:00 - 24:00 | Room D / Dinner Banquet (Only with prior registration) |
8:30 - 9:00 Foyer / Registration & Welcome Coffee
9:00 - 14:00 BREAKOUT SESSIONS
Time | Commercial Credit Risk Track Room AB |
Credit Risk Management Services Track Room C |
Consumer Credit Risk Track Room D |
9:00 - 10:00 | Converting Threat of Collection Into Selling OpportunitySpeaker:Josef Busuttil Malta Association of Credit Management MACM, Malta |
Financing Small and Medium Enterprises in the regionModerator: Radu Soviani, Economic Journalist & PublisherPanel members: Zoltan Prosszer, CEO Romcab Bojan Markovic, Deputy Director, Economics, Policy and Governance, EBRD Vlad Micu, Executive Director Corporate Banking, Bancpost Lucian Anghel, President of the Board of Governors, Bucharest Stock Exchange; President of the Executive Committee, BCR Banca pentru Locuinte |
Responsible Lending – an International ApproachSpeaker: Declan FloodFIACP, FCICM, The Credit Coach, Irish Credit Management Training, Author |
10:00 - 11:00 | Best Practices in Organizational Credit Risk Professional DevelopmentSpeaker:Declan Flood FIACP, FCICM The Credit Coach Irish Credit Management Training |
Creating Enterprise Advantage in European Union Courts – Preplanning is KeySpeaker:Paul de Dree, Thomas Voller, Avocats Euro CollectNet |
Introduce Mitigation to Drive Enterprise GrowthSpeaker:Georg Kovacs President of AMCC and Member of the Board at Optima and Managing Director of EOS KSI Romania |
11:00 - 11:30 | Foyer / Coffee Break & Networking | ||
11:30 - 12:30 | Panel Discussion | ||
Credit Risk Management Now Warrants a Seat “At the Table”Moderator: Agata Szydlowska, Head of Financial Inclusion & Credit Bureau Awareness - Africa, Creditinfo GroupPanel members: Josef Busuttil, Malta Association of Credit Management (MACM) Mark Harrison, CEO, ACCEE* Dr. Tjaart van der Walt,Group Director Corporate Rebels |
New Perspectives on Consumer Debt CollectionSpeakers:Luis Eduardo Perez Mata, President ICM, Mexico Eugene Joubert, Chairman, Corporate Rebels, South Africa |
Managing the NPL Portfolio Purchase to a ResolutionModerator: Jonathan Wheatley, Director, European Portfolio Advisory Group - CEE, PWC.Panel members: Claudiu Bud, Sales and Servicing Director KRUK Matija Arapović, President Debt Collection Association Croatia, Director Prima Solvent Georg Kovacs, Managing Director of EOS Pavle Vlajcic, Managing Partner CDM in Serbia |
|
12:30 - 14:00 | Foyer / Business Lunch |
14:00 - 16:00 Grand Ballroom / CLOSING PLENARY SESSIONS
14:00 - 14:45 | Professional Continuous Development- a Bio-Feedback ApproachPatrick O. Connelly, TAO Institute, USA Transform a slow or stagnant professional career by introducing drivers to grow your career, the value of your employer’s enterprise while making a more meaningful contribution to your market. Take control of your destiny…NOW |
14:45 - 15:30 | Credit Management in Central EuropeAndriy Sichka, Development Director, Association of Credit for Central and Eastern Europe ACCEE, Ukraine |
15:30 - 16:00 | 5th WCCE Closing Observations and Ceremony |
* To be confirmed
Speakeri

Cristian Ionescu
Country Manager of Expense Reduction Analysts, Romania
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Luis E. Pérez Mata
Partner and CEO of ICM, President of the Organizing Committee World Congress of Credit and Collections, MÉXICO
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Patrick O. Connelly
PhD FICM, ICRP, CGBP Founder and CEO, Tao Institute of Credit and Risk Management, USA
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Eugenè Joubert
Fellow of the Institute of Credit Management in the United Kingdom as well as in South Africa
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Declan Flood
Founder and Chief Executive of the Irish Credit Management Training. IRELAND
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Tony Lythgoe
Global Practice Manager, Financial Infrastructure & Access, IFC.
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Mark Harrison
Founder of the ACCEE (Association of Credit for Central and Eastern Europe)
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Josef Busuttil
Malta Association of Credit Management (MACM),Malta
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Andriy Sichka
Development Director, Association of Credit for Central and Eastern Europe ACCEE*, Ukraine
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Lucian Anghel
President of the Board of Governors, Bucharest Stock Exchange; President of the Executive Committee, BCR Banca pentru Locuinte, Romania
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Catalin Pauna
Senior Economist, World Bank, Romania
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Olivier Nifle
CEO CESCE France, France
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Georg Kovacs
President of AMCC and Member of the Board at Optima and Managing Director of EOS KSI Romania.
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Okan Yurtsever
General Manager, Garanti Leasing, Romania
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Georgina Popescu
Cooperation Partner, Chartered Debt Management.
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Claudiu Bud
Sales and Servicing Director KRUK Romania.
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Rayna Mitkova
Member of the board of FENCA, President of ACABG and Managing Director of EOS in Bulgaria
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Thomas Voller
Avocat and partner EuroCollectNet
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Paul de Drée
Avocat and Board Member EuroCollectNet
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Bojan Markovic
Bojan Markovic is Deputy Director at the Economics, Policy and Governance department of the European Bank for Reconstruction and Development
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Vlad Micu
Executive Manager – Head of Corporate Banking, Bancpost
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Kostas Tovil
Executive Manager, Individual Segments and Personal Banking, Bancpost. General Manager, ERB Retail Services
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Daniel Thorniley
President of DT-Global Business Consulting GmbH
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Aurimas Kacinskas
CEO Creditinfo Romania
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Agata Szydlowska
Head of Financial Inclusion & CRB Awareness - Africa, Creditinfo Group
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Fabrizio Fraboni
World Bank Management Group Eastern and Central Region
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Jonathan Wheatley
Director, European Portfolio Advisory Group - CEE, PWC.
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Tjaart Van Der Walt
Group Director Corporate Rebels
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Matija Arapović
President Debt Collection Association Croatia, Director Prima Solvent
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Mirona Dolocan
Head of Corporate Recovery Division BCR Erste Bank
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Eugen Anicescu
CEO Coface Romania
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Alina Popa
Deputy Managing Director Insurance, Coface Romania
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Elisa Rusu
Director Factoring Department, Banca Transilvania
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Ed Goos
CEO Euler Hermes Central & Eastern Europe
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Dan Ostahie
CEO Altex
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