3rd WORLD CREDIT CONGRESS AND EXHIBITION - SYDNEY

Agenda

	DAY 1
08.30	Registration Desk Open
09.30	Exhibition Hall Open
10.30 – 11.00	Welcome Coffee
11.00 – 11.30	Opening Ceremony
11.30 – 12.30	Plenary Session 1 Cash flow – its reliance upon sound credit and collections management Morgan Lane Partner - Worrells Solvency & Forensic Accountants
12.30 – 14.00	Lunch Break
14.00 – 15.00	Plenary Session 2 Can business function in a privacy compliant world? Mark Hummerston Australia’s Assistant Privacy Commissioner – Compliance
15.00 – 15.30	Afternoon Coffee Break
	Concurrent Sessions
	Commercial Credit	Consumer Credit
15.30 – 16.15	Understanding our Largest Asset Abe WalkingBear CEO of A/R Management Group	Functioning in a Privacy Compliant World (Discussion Panel) Moderator: Harry Strausser III Mark Hummerston Australia’s Assistant Privacy Commissioner Martin Sher President, ACA International David Cains Immediate Past President of IMA
16.15 – 17.00	Risk & Credit Management John Sutherland Executive Manager, Risk Services, Asia Pacific at Atradius Credit Insurance N.V.
17.00 – 18.00	Close of sessions & break prior to Cocktail Party
18.00 – 20.00	Welcome Cocktail Party (included Congress activity)

	DAY 2
08.00	Registration Desk Open
08.30	Exhibition Hall Open
8.30 – 9.00	Welcome Coffee
09.00 – 10.00	Plenary Session 3 Trends in positive credit reporting in Asia Pacific region Dr Michael Turner President & CEO of the Policy & Economic Research Council
10.00 – 10.30	Morning Coffee Break
10.30 – 12.00	Plenary Session 4 The Future with positive credit reporting (Discussion Panel) Moderator: Harry Strausser III Dr Michael Turner President & CEO of the Policy & Economic Research Council Tony Lythgoe Principal Financial Specialist of International Finance Corporation (part of World Bank Group) Steve Brown Director, Commercial & Consumer Services at Dun & Bradstreet Australia
12.00 – 13.30	Lunch Break
	Concurrent Sessions
	Commercial Credit	Consumer Credit	IMA
13.30 – 14.00	Putting Credit Management at the Front and Centre of your Business Abe WalkingBear CEO of A/R Management Group, USA	Risk Management Challenges in the Asia Pacific Region (Discussion Panel) Moderator: Harry Strausser III Peter Wong Business Development Manager at Total Credit Management Group – Hong Kong Don Coulthard President of ACDBA – Australia Carlo Cataldo Responsible Lending Leader, Australia & New Zealand at GE Capital John, McMahon Head of Retail Debt Management at Commonwealth Bank	National Credit Code (NCC) obligations for debt purchasers and contingent collectors regardless of ACL status Kate Keating Director of CreditWise
14.00 – 14.30	The New Normal - Commercial Credit Trends in a Post Financial Crisis Environment Damian Karmelich Director of Marketing & Corporate Affairs at Dun & Bradstreet Australia
14.30 – 15.30	Commercial Credit in a Post Financial Crisis Environment (Discussion Panel) Moderator: Luis Eduardo Pérez Mata Damian Karmelich Director of Marketing & Corporate Affairs at Dun & Bradstreet Australia Abe WalkingBear CEO of A/R Management Group, USA Luis Eduardo Pérez Mata CEO of ICM in México		Workplace issues 2011 Gerard Nelson Australian Workplace Strategies
15.30 – 16.00	Afternoon Coffee Break
16.00 – 17.00	Plenary Session 5 Hot Air or Hot Opportunity? Mr Harry Strausser III President of Remit Corporation and former President of ACA International
17.00 – 17.30	WCCE Closing Ceremony
19.00 – 23.00	Congress Dinner on Sydney Harbour (optional Congress activity)

	DAY 3 - Activities for IMA Members
08.00 – 10.00	IMA Executive Council Meeting
9.30	Registration Desk Opens
10.00 – 11.00	IMA Annual General Meeting
11.00 – 11.30	Morning Coffee Break
11.30 – 12.00	IMA Forum Mr Tim Lord Collections Chair of IMA / Director of ACDBA Mr Mark Woods Director for Oceania, International Unit of ACA International Mr Alan Harries Executive Director of IMA / CEO of ACDBA Collections
12.00 - 12.45	IMA Session Listen more, Collect more Ms Sue Fraser Senior Manager – Social Advocacy Services at Kildonan Uniting Care Mr Matt Angell Chief Operating Officer of Credit Corp Group
12.45 – 13.45	Lunch Break
13.45 – 15.00	IMA Forum Mr Ian Mitchell IMA National President Mr Alex Caruana IMA National Vice-President – Administration Mr Jason Storey Repossessions Chair of IMA
15.00 – 15.30	Afternoon Coffee Break and delegates depart