Essential Insights from Wanda Borges of Borges & Associates LLC

The upcoming World Credit Congress in Orlando, scheduled for October 14-16, will feature a crucial session on "Cybersecurity and Fraud Prevention in the Accounts Receivables Management Industry" presented by Wanda Borges. This timely presentation addresses the growing concerns in the Accounts Receivable Management (A.R.M.) industry regarding cyber threats and fraudulent activities.

About Wanda Borges

Wanda Borges brings a wealth of experience to this presentation. As the principal member of Borges & Associates, LLC, a certified Minority and Women's Business Enterprise law firm in Syosset, New York, she has over four decades of expertise in commercial litigation and creditors' rights in bankruptcy matters. Her impressive credentials include serving as a Past President of the Commercial Law League of America and holding a position on the Board of the International Association of Commercial Collectors.

Borges is widely recognized for her educational programs and articles on legal matters relevant to corporate credit departments and attorneys. Her contributions to the field have earned her numerous accolades, including the prestigious "Robert E. Caine Award for Leadership". Since 2009, she has been consistently listed in New York Super Lawyers – Metro Edition for her expertise in Bankruptcy & Creditor/Debtor Rights.

Session Overview

The session on "Cybersecurity and Fraud Prevention in the Accounts Receivables Management Industry" aims to equip credit professionals and debt collection agencies with essential knowledge and strategies to protect sensitive data, secure financial transactions, and prevent fraud in an increasingly digital landscape.

Key Topics

Cybersecurity Fundamentals and Emerging Threats

Ms. Borges will explore the common cyber threats targeting the A.R.M. industry, including phishing, ransomware, and identity theft. Attendees will learn how to recognize potential system attacks, whether working onsite or remotely, emphasizing the importance of vigilance in all work environments.

Data Protection and Fraud Prevention Best Practices

The presentation will cover best practices for safeguarding customer information and detecting fraud. This knowledge is crucial for maintaining the integrity of financial transactions and protecting sensitive data in the A.R.M. industry.

Regulatory Compliance

With the ever-evolving landscape of data privacy regulations, Borges will discuss compliance requirements specific to the A.R.M. industry. This information is vital for organizations to avoid legal pitfalls and maintain trust with their clients and customers.

Real-World Case Studies

To illustrate the real and present dangers faced by the industry, Ms. Borges will present case studies of actual cyberattacks and fraud incidents. These examples will serve to highlight the risks and underscore the critical importance of implementing robust security measures.

Credit Card Fraud

Given the increasing prevalence of credit card use, Ms. Borges will dedicate a portion of her presentation to discussing credit card fraud. She will explore how some cyber-crime groups specifically target payment card information, providing insights on how to protect against these threats.

The Significance of the Session

The A.R.M. industry deals with vast amounts of sensitive financial and personal data, making it an attractive target for cybercriminals. As technology advances, then so do the methods employed by these bad actors. This session comes at a crucial time when the industry must stay ahead of these evolving threats to protect both their operations and their clients' interests.

Ms. Borges' presentation will not only raise awareness about the current cybersecurity landscape but also provide actionable strategies for prevention and mitigation. By attending this session, participants will gain valuable insights that can be immediately applied to strengthen their organizations' cybersecurity posture and fraud prevention measures.

The inclusion of real-world examples and case studies will bring these concepts to life, demonstrating the potential consequences of inadequate security measures and the benefits of robust cybersecurity practices. This practical approach will help attendees understand the tangible impact of cybersecurity measures on their day-to-day operations and long-term business sustainability.

In conclusion, Wanda Borges' session on "Cybersecurity and Fraud Prevention in the Accounts Receivables Management Industry" at the World Credit Congress promises to be an invaluable resource for professionals in the A.R.M. industry. By combining her extensive legal expertise with practical insights into cybersecurity and fraud prevention, Ms. Borges will provide attendees with the knowledge and tools necessary to navigate the complex digital landscape of modern Accounts Receivable Management.

The World Credit Congress 2024 takes place in Orlando, 14-16 October. To secure your space at this unmissable event visit www.worldcreditcongress.com/registration/

The post Cybersecurity and Fraud Prevention in the Accounts Receivable Management Industry appeared first on WCCE2024.

The World Credit Congress 2024, held in Orlando from October 14-16, promises to be a landmark event for credit professionals worldwide. One of the most anticipated sessions, "Fintech and Disruptive Technologies in Credit Markets – The Global Discussion," will feature two industry leaders: Hanz Van Aardt of VoyagerNetz and Noy McDonald of My DSO Manager.

Our Speakers

Hanz Van Aardt - VoyagerNetz

Hanz Van Aardt, founder and president of VoyagerNetz, has spent the last two decades perfecting technology to create better Customer Experiences. Based in St. Charles, Illinois, Hanz Van Aardt has been at the forefront of revolutionizing customer communication since establishing his company in December 1995.

VoyagerNetz's flagship product, VoyagerNetz Engage, is a cloud-based SaaS solution compatible with Windows Operating Systems. It offers a range of features tailored for credit professionals, including automated notices, callback scheduling, and payment plan management. The platform's ability to support over 130 languages with real-time translation sets it apart in the global market.

Noy McDonald - My DSO Manager

With over 19 years of experience in credit management, Noy McDonald brings a wealth of knowledge from her roles at major international companies like Avery Dennison, Stryker, and Constellium. As the Project Director for My DSO Manager, Noy McDonald is known for her strategic thinking and dedication to empowering others.

My DSO Manager, established in 2015, has quickly become a go-to solution for credit managers worldwide. Serving over 1800 clients across 87 countries, the platform combines technology, automation, and human intelligence to simplify credit management and enhance cash flow.

Key Discussion Topics

The panel aims to explore six crucial areas where fintech and disruptive technologies are reshaping the credit market landscape:

AI-Powered Credit Risk Assessment

Artificial Intelligence (AI) and Machine Learning (ML) are revolutionizing credit risk evaluation. These technologies promise to improve accuracy and reduce human bias in credit decisions. The panelists will likely discuss how AI algorithms can analyze vast amounts of data to predict creditworthiness more accurately than traditional methods.

Blending Digital Innovation with Human Expertise

A critical question in the fintech world is how to balance technological advancements with human insight. Hanz Van Aardt and Noy McDonald will explore strategies for combining digital innovation with human expertise to achieve better results.

Future Trends in Credit Management

Looking ahead, the speakers will share their perspectives on the most exciting innovations and trends in credit management. They will also discuss how their respective companies, My DSO Manager and VoyagerNetz, are evolving to meet the current and future needs of credit professionals.

Automation in Accounts Receivable Processes

The panel will address the benefits and challenges of implementing automated solutions for invoicing, collections, and cash application in credit management. This discussion is particularly relevant as businesses seek to streamline their financial operations and improve efficiency.

Data Analytics for Predictive Credit Modelling

Leveraging big data and advanced analytics has become crucial in developing more accurate predictive models for credit behavior and risk assessment. The speakers will likely share insights on how these technologies are transforming traditional credit modelling approaches.

Digital Transformation of Customer Engagement in Credit

The final topic will examine how fintech solutions like VoyagerNetz's Engage and My DSO Manager are enhancing customer communication and experience in credit-related interactions. This discussion is timely as businesses increasingly prioritize customer engagement in their credit management strategies.

The Impact of Fintech on Credit Markets

The convergence of finance and technology has led to significant disruptions in traditional credit markets. Fintech companies are challenging established financial institutions by offering more accessible, faster, and often cheaper credit solutions.

Democratization of Credit

One of the most significant impacts of fintech on credit markets is the democratization of access to credit. AI-powered credit scoring models can consider alternative data sources, potentially opening up credit opportunities for individuals and businesses traditionally underserved by conventional banking systems.

Enhanced Efficiency and Speed

Fintech solutions have dramatically reduced the time required for credit decisions and fund disbursement. Automated processes and AI-driven analytics enable near-instantaneous credit assessments, benefiting both lenders and borrowers.

Improved Risk Management

Advanced data analytics and machine learning algorithms allow for more nuanced risk assessment. This capability enables lenders to make more informed decisions, potentially reducing default rates while expanding their customer base.

Customer-Centric Approach

The digital transformation of customer engagement in credit, as exemplified by platforms like VoyagerNetz Engage and My DSO Manager, reflects a broader shift towards customer-centricity in financial services. These solutions prioritize user experience, offering intuitive interfaces and personalized communication channels.

Challenges and Considerations:

While the benefits of fintech in credit markets are substantial, the industry also faces several challenges:

Data Privacy and Security

As fintech companies collect and analyze vast amounts of personal and financial data, ensuring data privacy and security becomes paramount. Regulatory compliance, particularly with laws like GDPR, is a significant concern.

Regulatory Adaptation

The rapid pace of technological innovation often outstrips regulatory frameworks. Fintech companies and traditional financial institutions alike must navigate an evolving regulatory landscape, balancing innovation with compliance.

Ethical Considerations in AI

The use of AI in credit decisions raises ethical questions about fairness and transparency. Ensuring that AI models do not perpetuate or exacerbate existing biases is a critical challenge for the industry.

In Conclusion

The "Fintech and Disruptive Technologies in Credit Markets" session at the World Credit Congress 2024 promises to be an enlightening discussion on the future of credit management. As industry leaders, Hanz Van Aardt and Noy McDonald are well-positioned to provide valuable insights into how technology is reshaping credit markets globally.

Their discussion will likely highlight the transformative potential of AI, data analytics, and automation in credit risk assessment, accounts receivable processes, and customer engagement. At the same time, they may address the challenges of balancing technological innovation with human expertise and navigating the complex regulatory environment.

As the credit industry continues to evolve, sessions like this play a crucial role in helping professionals stay informed about the latest trends and technologies. The insights shared by Hanz Van Aardt and Noy McDonald will undoubtedly contribute to shaping the future of credit management in an increasingly digital world.

The World Credit Congress takes place in Orlando, 14-16 October and plays host to the inaugural Global Credit Awards. There’s still time to book your place. Visit www.worldcreditcongress.com

The post Fintech and Disruptive Technologies in Credit Markets – The Global Discussion appeared first on WCCE2024.

The US debt collection industry stands at a pivotal point of transformation, driven by a mix of regulatory reform and rapid advancements in digital technology. Michael Lamm, an ACA member, and industry expert, will be sharing his unique perspectives on this evolving landscape at the World Credit Congress, offering insights into both the current state of the industry and predictions for the year ahead.

Shifting Regulations: Navigating the Challenges

One of the most significant factors impacting the debt collection industry is the steady stream of regulatory reforms. The Consumer Financial Protection Bureau (CFPB) continues to implement new rules aimed at protecting consumers, while ensuring that businesses adapt their collection practices to stay compliant. Michael Lamm notes that these regulations are reshaping how collection agencies operate, forcing them to remain agile in a complex legal environment.

“Regulatory reform has always been a part of the industry,” Lamm explains, “but the speed at which these changes are happening now is unprecedented. Whether it’s new restrictions on communication methods or more stringent data privacy laws, we’re seeing businesses having to rethink how they engage with consumers.”

At the forefront of these changes is the Regulation F rule, which has significantly impacted the way collectors can contact consumers, capping the number of calls, and mandating new guidelines for digital communications. Lamm sees this as a positive development for modernizing the industry but warns that organizations need to invest heavily in compliance strategies to avoid penalties.

The Rise of Digital Collections: Efficiency Meets Consumer Engagement

Beyond regulatory changes, the debt collection industry is experiencing a digital revolution. New technologies are enabling agencies to reach consumers through preferred communication channels like email, SMS, and even mobile apps. Michael Lamm sees this shift as crucial for both increasing efficiency and improving consumer experience.

“Consumers are no longer relying on traditional methods like phone calls or letters to manage their debts,” says Lamm. “They expect to interact with companies in the same way they do with any other service—through digital channels. The industry has responded by adopting omni-channel strategies that allow for smoother, more convenient interactions.”

Digital collections not only streamline the process for consumers but also offer new data-driven insights that help agencies improve performance. By leveraging machine learning and artificial intelligence, companies can better predict consumer behavior and tailor their strategies accordingly.

What Lies Ahead: Predictions for 2025

Looking ahead, Michael Lamm anticipates even greater reliance on technology and a continued focus on compliance as the debt collection industry evolves. He predicts that agencies will increasingly adopt predictive analytics to optimize collection efforts and reduce risk. In addition, he believes we will see a growing emphasis on consumer education, as companies look to build trust and improve relationships with debtors.

“In 2025, I see the US debt collection industry continuing to refine its digital capabilities while placing an even greater emphasis on transparency and ethical practices,” Lamm adds. “The future is all about creating a more consumer-friendly, efficient, and compliant industry.”

Conclusion

As the debt collection industry continues to evolve, driven by both regulatory pressures and technological advancements, Michael Lamm’s insights will be invaluable for businesses looking to navigate these challenges. His predictions for the next year point toward a future where digital-first strategies and compliance will be the keys to success.

Join us at the World Credit Congress to hear more from Michael Lamm as he offers his comprehensive perspective on the state of the US debt collection industry and what lies ahead. Don't miss the chance to gain valuable insights from industry experts like Michael Lamm at WCCE 2024. Learn how digital transformation and regulatory changes are shaping the future of debt collection. Book your spot now to stay ahead and explore the prestigious Global Credit Award at the event. Visit www.worldcreditcongress.com/ today to register!

The post The State of the US Debt Collection Industry | Presented by ACA Member, Michael Lamm appeared first on WCCE2024.

Presented at the World Credit Congress by Declan Flood and Jason Hiland

As the credit management landscape rapidly evolves, two distinct approaches stand at the forefront of the conversation. On one hand, there is Declan Flood, Chief Executive of Irish Credit Management Training, who champions the importance of building personal relationships with customers. On the other, Jason Hiland, founder of CollaborationRoom.ai, advocates for digital transformation, particularly the use of AI to streamline collections and manage debt portfolios remotely. This debate promises to spark a thought-provoking discussion on the future of credit management at the World Credit Congress in Orlando, October 14-16, 2024.

The Hands-On Approach: Declan Flood’s Vision

For Declan Flood, credit management is not just about numbers—it’s about people. Flood firmly believes in building strong personal relationships with customers to effectively manage credit limits and negotiate payment terms. His philosophy is rooted in the idea that trust and flexibility are key to successful credit management.

“Credit is about relationships,” Flood explains. “When I know my customer well, I can negotiate terms that work for both sides. Whether it’s offering flexibility on payment deadlines or understanding the nuances of their financial situation, there’s a human element to this work that technology can’t replicate.”

Flood’s approach is deeply personal. He often picks up the phone or meets with clients directly, using these conversations to gather insights into their businesses—insights that go beyond what a digital platform could provide. His approach emphasizes the importance of understanding customer needs in real-time and tailoring credit strategies accordingly.

The Digital Revolution: Jason Hiland’s Perspective

In contrast, Jason Hiland views the future of credit management through the lens of digital transformation.  He has been at the forefront of revolutionizing how collections teams operate, especially in remote and decentralized environments. Hiland’s approach allows collection centers to manage large portfolios of debt efficiently, without the need for traditional, personal relationships.

“With AI and machine learning, we can process vast amounts of data and make accurate credit decisions in real time,” Hiland states. “While a credit manager might negotiate with a handful of clients, our systems can manage thousands of accounts, identifying trends and risks at scale. It’s all about efficiency.”

Hiland acknowledges that while his approach may lack the personal touch that Flood champions, it makes up for it in precision and speed. AI-driven strategies can offer tailored credit solutions based on a customer’s financial behavior, without requiring a deep personal connection. This allows credit teams to focus on high-value tasks while digital platforms handle routine collections and credit assessments.

A Balancing Act: Tradition Meets Technology

The debate between Flood and Hiland highlights the tension between tradition and technology in the evolving world of credit management. While Flood advocates for the irreplaceable value of human relationships, Hiland emphasizes the power of digital tools to streamline operations and scale efforts.

Flood raises an important point about customer trust: “AI can process data, but it can’t build trust. I believe there’s still a place for that personal connection, especially when it comes to negotiating credit limits and payment plans.”

Hiland counters by pointing out the scalability and consistency that digital platforms offer: “Credit managers can’t personally interact with every customer. That’s where AI comes in, offering data-driven insights that help make informed decisions quickly and accurately.”

The Future of Credit Management: Combining Strengths

Looking ahead, both experts agree that continuous learning and adaptation will be key to success. Credit professionals will need to develop strong interpersonal skills alongside technical know-how, ensuring that technology enhances their work rather than replaces it.

While both approaches may seem at odds, the future of credit management likely lies in a balanced blend of human expertise and digital innovation. Flood’s focus on personal relationships brings a level of insight and empathy that technology simply can’t replicate, while Hiland’s digital strategies offer efficiency, scalability, and data-driven decision-making.

As the credit management industry continues to evolve, these discussions play a crucial role in shaping its future. The World Credit Congress provides a unique platform for professionals to explore these contrasting perspectives and consider how to implement a balanced approach in their own organizations.

Join the Conversation

Don’t miss this insightful debate at the World Credit Congress in Orlando, where you’ll hear from both Declan Flood and Jason Hiland on the future of credit management. Whether you lean towards a more personal, hands-on approach or are eager to embrace digital innovation, this session promises to offer valuable takeaways for professionals navigating today’s credit landscape.

Book your spot today and explore how human insight and AI-driven strategies can shape your approach. Plus, don’t miss your chance to be part of the prestigious Global Credit Award. Register now at ../../../registration/ to secure your place!

The post The Evolution of Credit Management: A Debate Between Personal Relationships and Digital Transformation  appeared first on WCCE2024.

As the World Credit Congress in Orlando approaches, industry professionals are eagerly anticipating the address by Gordon Cessford, Regional Director for North America at Atradius. With over 25 years of experience in the credit insurance industry, Cessford brings a wealth of knowledge and expertise to the table.

The Changing Landscape of Global Credit Risk

As the global economy rapidly evolves, credit risk assessment has become more critical than ever. Gordon Cessford's upcoming address promises to shed light on the complex factors influencing credit risk and provide valuable strategies for mitigation.

Elections and Policy Shifts

One of the key areas he is expected to discuss is the impact of elections and subsequent policy shifts on credit risk. As political landscapes change, so do trade agreements, regulatory environments, and taxation policies. These changes can have far-reaching effects on businesses engaged in international trade.

Geopolitical Relationships and Market Sentiment

Cessford will likely explore how geopolitical relationships shape market sentiment, influencing both investor and consumer confidence. Understanding these dynamics is crucial for businesses looking to navigate the complexities of global trade.

Economic Impacts and Trade Dynamics

Growth Forecasts and Currency Fluctuations

The address is expected to cover economic growth forecasts, in light of potential policy changes. Currency fluctuations, which can significantly affect trade credit insurance and international transactions, will also be a focal point.

Supply Chain Disruptions and Emerging Markets

In an era of increasing global interconnectedness, supply chain disruptions have become a major concern. Cessford's insights on this topic, along with his analysis of emerging markets, will be invaluable for businesses looking to manage risk effectively.

Best Practices for Risk Mitigation

Drawing from his extensive experience at Atradius and previously at Euler Hermes, Cessford is well-positioned to offer best practices for mitigating credit risk.

Credit Assessment and Diversification Strategies

Attendees can expect to gain insights into robust credit assessment techniques and diversification strategies to spread risk across markets and sectors.

Contractual Protections and Credit Insurance

The address will likely cover the importance of effective contractual clauses and terms in mitigating risks. Cessford's expertise in credit insurance will provide attendees with a deep understanding of coverage scopes, limitations, and different types of policies available.

Data Analytics and Collaborative Risk Management

In the world is increasingly data-driven, leveraging analytics for risk assessment is crucial. Gordon Cessford is expected to highlight the benefits of collaborative risk management and information-sharing within industry networks.

Preparing for the Future

Crisis Response Planning

With the increasing frequency of unexpected disruptions in trade, Cessford's insights on crisis response planning will be particularly relevant.

Continuous Improvement and Adaptation

The address is likely to emphasize the importance of continuous improvement in risk assessment strategies. As global trade dynamics evolve, businesses must adapt their approaches to remain resilient.

Gordon Cessford's address at the World Credit Congress promises to be a comprehensive exploration of global credit risk assessment strategies. His unique perspective, shaped by years of experience in leadership roles at major credit insurance companies, will provide attendees with actionable insights to navigate the complex world of international trade and credit risk. As businesses face unprecedented challenges in the global economy, Cessford's expertise will undoubtedly be a valuable resource for professionals seeking to enhance their risk management strategies.

Don’t miss Gordon Cessford’s insightful address at WCCE 2024, where you can gain valuable knowledge on global credit risk. Book your spot today and explore the prestigious Global Credit Award. Visit www.worldcreditcongress.com for more information and secure your place at the event!

The post Global Credit Risk Assessment Strategy: Insights from Gordon Cessford appeared first on WCCE2024.

The upcoming World Credit Congress 14-16 October in Orlando is set to host a highly anticipated panel discussion on "Regulatory Compliance and Credit Policy - The Global Discussion." This session promises to be a cornerstone event, bringing together industry experts to explore the intricate relationship between regulatory compliance and credit policy in an increasingly globalized financial landscape.

The panel boasts an impressive lineup of professionals, each bringing a unique perspective to the table:

Sarah J Auchterlonie

Sarah Auchterlonie is a former federal bank regulator turned private practice attorney, specializing in consumer finance law. With experience at the U.S. Treasury and CFPB, she now advises financial institutions on regulatory compliance and consumer protection. Sarah authored "Consumer Finance Law and Compliance" and serves on Colorado's State Banking Board. Her unique background bridges consumer advocacy and regulatory expertise.

Josef Busuttil

An MBA graduate from Henley UK and a Fellow of the Chartered Institute of Credit Management (FCICM), Josef Busuttil is a prominent figure in the credit management industry. He co-founded the Malta Association of Credit Management in 2021 and has been a council member of the Federation of European Credit Management Associations (FECMA) since 2003, serving as its President from 2016 to 2020.

The panel is set to explore six crucial areas that are shaping the future of credit policy and regulatory compliance:

1. EU Late Payment Directive's Global Impact

The discussion will kick off by examining the ripple effects of the EU Late Payment Directive on global credit policies and cash flow management. This topic is particularly relevant as businesses worldwide grapple with the challenges of maintaining healthy cash flows while adhering to diverse regulatory frameworks.

2. Balancing Compliance and Flexibility

A critical challenge in today's business environment is striking the right balance between regulatory compliance and maintaining the flexibility needed for effective credit risk assessment. The panel will explore strategies to achieve this delicate equilibrium, ensuring that businesses can make informed credit decisions while staying within regulatory boundaries.

3. Cross-Border Regulatory Challenges

As businesses expand globally, they face the complex task of implementing consistent credit policies across jurisdictions with varying regulations. The panellists will share insights on navigating these cross-border challenges, offering valuable perspectives for multinational corporations and businesses eyeing international expansion.

4. Technology in Compliance and Risk Management

The role of technology in enhancing regulatory compliance and credit risk management cannot be overstated. The discussion will likely cover emerging technologies such as artificial intelligence, machine learning, and blockchain, and their potential to revolutionize how businesses approach compliance and risk assessment.

5. Evolving Credit Policy Frameworks

With the financial landscape in constant flux, credit policy frameworks must evolve to address emerging risks and adapt to regulatory changes. The panel will explore proactive approaches to policy development that can help businesses stay ahead of the curve.

6. ESG and Sustainable Finance Integration

The final topic addresses the growing importance of Environmental, Social, and Governance (ESG) considerations in credit policies. As sustainable finance regulations gain traction globally, the panel will discuss strategies for harmonizing credit policies with these new imperatives.

Global Perspectives

The diverse backgrounds of the panellists promise to bring a truly global perspective to the discussion. Sarah Auchterlonie's experience with U.S. regulatory bodies like the CFPB and FDIC will provide valuable insights into the American regulatory landscape. Meanwhile, Josef Busuttil's extensive involvement with European credit management associations will offer a European viewpoint, particularly relevant when discussing the EU Late Payment Directive.

This global outlook is crucial as businesses increasingly operate across borders, facing a patchwork of regulatory requirements. The panel's insights will be invaluable for attendees looking to develop robust, globally-applicable credit policies that remain compliant with diverse regulatory frameworks.

Implications for Credit Professionals

For credit professionals attending the World Credit Congress, this panel discussion represents a unique opportunity to gain insights into the future of their field. The topics covered will touch on several key areas that are likely to shape credit management practices in the coming years:

1. Regulatory Adaptation: Understanding how to adapt credit policies to evolving regulatory landscapes without sacrificing business agility.

2. Technological Integration: Exploring how to leverage new technologies to enhance compliance efforts and improve risk assessment accuracy.

3. Global Strategy Development: Learning strategies for developing credit policies that can be effectively implemented across different regulatory jurisdictions.

4. Sustainable Finance: Gaining insights into the integration of ESG considerations into credit policies, a growing area of focus for many organizations.

5. Risk Management Evolution: Understanding how credit risk assessment practices are evolving in response to new regulatory challenges and emerging risks.

Broader Industry Impact

The discussions in this panel are likely to have ripple effects beyond just the credit management field. As regulatory compliance and credit policy intersect with various aspects of business operations, insights from this session could influence:

- Financial Strategy: How businesses structure their financial operations to optimize cash flow while remaining compliant.

- International Expansion: Strategies for companies looking to expand globally while navigating diverse regulatory environments.

- Technology Investment: Decisions on which technologies to adopt for enhancing compliance and risk management capabilities.

- Sustainability Initiatives: How businesses integrate sustainability considerations into their financial decision-making processes.

The "Regulatory Compliance and Credit Policy - The Global Discussion" panel at the World Credit Congress in Orlando promises to be a landmark event for credit professionals and business leaders alike. By bringing together experts like Sarah Auchterlonie and Josef Busuttil, the panel will offer a comprehensive exploration of the challenges and opportunities at the intersection of regulatory compliance and credit policy.

As the financial world becomes increasingly interconnected and complex, discussions like these are crucial for shaping the future of credit management. Attendees can expect to gain valuable insights that will help them navigate the evolving regulatory landscape, leverage new technologies, and develop credit policies that are both compliant and effective in a global context.

The World Credit Congress, through sessions like this, continues to be a pivotal platform for knowledge sharing and professional development in the credit industry. As regulatory environments evolve and new challenges emerge, the insights gained from this panel discussion will undoubtedly prove invaluable for credit professionals striving to stay ahead in an ever-changing global financial landscape.

Explore the prestigious Global Credit Award at the World Credit Congress. To secure your spot at the Global Credit Awards 2024, visit www.worldcreditcongress.com/registration/ Don't miss out on the Credit Conference 2024 – book your place today!

The post Regulatory Compliance and Credit Policy – The Global Discussion appeared first on WCCE2024.

The upcoming World Credit Congress 14-16 October in Orlando promises to be an enlightening event for professionals in the credit industry. One of the highlights of the congress will be a panel discussion on "Developing Your Credit Team," featuring three distinguished experts in the field. This panel aims to provide valuable insights and actionable strategies for credit leaders looking to enhance their team's performance and overall organizational success.

Meet the Panellists

The panel brings together a diverse group of professionals with extensive experience in credit management, organizational development, and industry leadership:

Kelli Van Cleave |

With over 27 years of experience in the ARM Industry, Kelli is a leading expert in organizational development and training. As the Director of Education for ACA International and Owner of Athena Tactical Solutions, she specializes in creating agile new-hire training programs and improving employee development, engagement, and company culture.

Sue Chapple |

Sue brings more than 30 years of experience in credit management and collections to the panel. As the Chief Executive of the Chartered Institute of Credit Management (CICM), she has been at the forefront of industry developments since April 2020.

Luke Sculthorp |

With over 15 years of experience in credit management and financial services, Luke serves as the Head of Strategic Relations at CICM. His background in credit risk assessment and business development at companies like Experian and Graydon UK makes him a valuable contributor to the discussion.

Key Discussion Topics

The panel will explore several crucial aspects of developing effective credit teams:

The Role of Associations in Educational Journeys

One of the primary focuses of the discussion will be how industry associations can support continuous learning and development for credit professionals. The panellists are expected to highlight the importance of leveraging available resources from associations.

This topic is particularly relevant as the credit industry continues to evolve rapidly. Associations play a vital role in keeping professionals updated on the latest trends, regulations, and best practices. Attendees can expect to gain insights on:

- Identifying and utilizing educational resources offered by industry associations

- Incorporating association-provided materials into training programs

- Encouraging team members to engage with professional associations for networking and knowledge-sharing opportunities

Best Practices in Credit Team Development

Drawing from their extensive experience, each panellist will share personal strategies and best practices for developing high-performing credit teams. This section of the discussion is likely to cover:

- Effective onboarding techniques for new team members

- Ongoing training and skill development programs

- Fostering a culture of continuous learning within credit departments

- Mentorship and leadership development initiatives

- Balancing technical skills with soft skills in team development

ROI of Developing Credit Teams

The panel will explore the broader return on investment (ROI) of investing in team development. This discussion is crucial for credit leaders who need to justify training and development budgets to senior management. Attendees can expect insights on:

- Quantifying the impact of team development on organizational performance

- Long-term benefits of investing in employee growth

- Case studies demonstrating successful team development initiatives

- Strategies for measuring and reporting the ROI of training programs

Interactive Audience Engagement

To enhance the learning experience, the panel plans to incorporate interactive elements, allowing attendees to contribute questions. This approach will:

- Encourage knowledge sharing among industry professionals

- Provide diverse perspectives on team development strategies

- Create networking opportunities for attendees

Actionable Takeaways

A key focus of the panel will be providing attendees with practical, implementable strategies. The panellists aim to go beyond theoretical concepts and offer concrete steps that credit leaders can take to enhance their team's performance. Attendees can expect to leave with:

- Specific tools and techniques for team development

- Implementation strategies for various organizational sizes and structures

- Tips for overcoming common challenges in team development

- Resources for further learning and development

Why This Panel Matters

The "Developing Your Credit Team" panel is particularly timely given the current state of the credit industry. As businesses navigate economic uncertainties, regulatory changes, and technological advancements, having a well-trained, adaptable credit team is more crucial than ever.

The diverse backgrounds of the panellists ensure a comprehensive discussion that covers various aspects of team development. Kelli Van Cleave's expertise in organizational development and training, combined with her background in human performance technology, will provide insights into cutting-edge training methodologies. Sue Chapple's extensive experience in credit management and her current role at CICM will offer a broad industry perspective on team development trends. Luke Sculthorp's background in credit risk assessment and strategic relations will add valuable insights on aligning team development with organizational goals.

The "Developing Your Credit Team" panel at the World Credit Congress in Orlando promises to be an invaluable session for credit professionals at all levels. By focusing on practical strategies, industry trends, and the long-term benefits of team development, the panel aims to equip attendees with the knowledge and tools needed to build high-performing credit teams.

As the credit industry continues to evolve, the insights shared in this panel discussion will be crucial for organizations looking to stay competitive and efficient. Whether you're a seasoned credit manager or new to a leadership role, this panel offers an opportunity to learn from industry experts, share experiences with peers, and gain actionable strategies for developing your credit team.

The World Credit Congress serves as a premier platform for credit professionals to network, learn, and stay updated on industry trends. This panel discussion on team development is just one of the many valuable sessions that attendees can look forward to at the congress. As the credit industry faces new challenges and opportunities, events like WCCE24 play a crucial role in shaping the future of credit management and ensuring that professionals are well-equipped for success.

The World Credit Congress takes place 14-16 October in Orlando. To book your space or find out more visit worldcreditcongress.com

The post Developing Your Credit Team | An interactive Panel discussion at World Credit Congress 2024, 14-16 October in Orlando. appeared first on WCCE2024.

In an increasingly interconnected world, the credit industry plays a vital role in shaping economies and communities. As we look forward to the World Credit Congress 2024 in October, ACA International's CEO, Scott Purcell is set to deliver a keynote address that promises to shed light on the richness of a global credit community and its far-reaching impact.

The Power of Credit

Access to credit is a cornerstone of economic growth and individual prosperity. Purcell's extensive travels within the credit industry have given him a unique perspective on how credit availability affects communities worldwide. This global view underscores the importance of building a robust, interconnected credit ecosystem that transcends borders.

Cross-Cultural Insights

One of the key themes of Purcell's keynote will be the value of cross-cultural insights in the credit industry. By expanding international relationships, professionals in the field can gain fresh perspectives and innovative approaches to common challenges. This exchange of ideas is crucial for the industry's growth and adaptation to an ever-changing global landscape.

Personal and Professional Growth

Purcell's address will also touch on the personal fulfilment that comes from working in the credit industry. Beyond the business aspects, professionals in this field have the opportunity to make a significant difference in people's lives by facilitating access to financial resources. This sense of purpose can lead to both personal satisfaction and professional success.

ACA International's Role

As the CEO of ACA International, Purcell leads an organization that has been at the forefront of the accounts receivable management industry since 1939. ACA International brings together various stakeholders, including collection agencies, law firms, asset buying companies, and creditors, representing over 230,000 industry employees. As such, Scott brings a truly Global perspective to the World Credit Congress 24.

Ethical Standards and Professionalism

A core aspect of ACA International's mission is establishing and maintaining ethical standards within the industry. This commitment to integrity is reflected in the Collectors Pledge, which emphasizes treating individuals with dignity and respect while helping consumers find ways to pay their debts.

Education and Resources

ACA International is dedicated to providing education and resources to its members, ensuring they have the tools needed to succeed in the evolving credit landscape. This focus on continuous learning aligns with Purcell's emphasis on personal and professional growth within the industry.

Advocacy and Leadership

Under Purcell's leadership, ACA International continues to be a strong advocate for the accounts receivable management industry. The organization works to influence positive change through legislative, regulatory, and litigation reform at federal, state, and local levels. This proactive approach to industry challenges is crucial in an increasingly complex global financial environment.

Looking Ahead

As we anticipate Scott Purcell's keynote at the World Credit Congress 2024, it's clear that the credit industry stands at an exciting crossroads. The opportunity to build a truly global credit community offers immense potential for innovation, growth, and positive impact on economies worldwide.

By embracing cross-cultural insights, maintaining high ethical standards, and fostering international relationships, professionals in the credit industry can position themselves to make a significant difference, lead fulfilling careers, and drive business success in an interconnected world.

The World Credit Congress 2024 promises to be a pivotal event for industry professionals looking to expand their horizons and contribute to the building of a robust global credit community. Scott Purcell's keynote is sure to provide valuable insights and inspiration for all attendees as they navigate the challenges and opportunities that lie ahead in this dynamic field.

World Credit Congress 24 will be held at the Margaritaville Resort in Orlando, 14-16 October 24. Details can be found at Worldcreditcongress.com. Be part of the global credit management conversation – register now to attend the 2024 World Credit Congress & Exhibition.

The post Building a Global Credit Community Insights from Scott Purcell appeared first on WCCE2024.

The World Credit Congress & Exhibition (WCCE) 2024 is taking place from October 14-16 in Orlando, Florida. Hosted by Shergroup and Sponsored by ACA International, it offers an incredibly convenient opportunity for U.S. credit management and credit legal professionals. With its prime location and engaging program, attending this event is essential for anyone looking to enhance their expertise and network within the credit industry – and it’s right in your own back yard. This premier event is not only conveniently located but also CPD accredited, allowing attendees to earn essential credits that contribute to their ongoing professional development. By participating in the WCCE, professionals can enhance their skills, expand their networks, and stay ahead in the credit community—all while fulfilling their career advancement requirements.

The congress is designed to be accessible, making it easy for professionals from all corners of the United States to participate without the hassle of international travel. This year's event promises to deliver invaluable insights, networking opportunities, and cutting-edge innovations, all within a vibrant setting that encourages growth and collaboration among credit professionals. Here are several reasons why you should attend WCCE24:

Networking Opportunities

The WCCE 2024 is a gathering of credit professionals from diverse backgrounds and industries worldwide. Attendees will have the chance to connect with industry leaders, potential clients, and partners through exclusive networking sessions and sponsor-only events. This environment facilitates the forging of valuable relationships that can lead to business collaborations and career advancements.

Knowledge and Professional Development

The congress features an exciting and progressive program of events, with speakers from Europe, Canada, South America, South Africa, and Australia. These experts will share insights on the fundamental processes of credit management and how they can be adapted to various organizational contexts. Attendees will gain access to the latest industry knowledge and trends, enhancing their professional development. Additionally, as the WCCE is CPD Accredited, participants can earn CPD and CEU credits and certifications by attending relevant sessions, contributing to their professional recognition.

Thought Leadership and Market Insights

For those looking to establish themselves as thought leaders in the credit management community, the WCCE 2024 provides a platform to showcase expertise and insights to a global audience. The event offers opportunities to present innovative ideas and strategies, contributing to the advancement of the credit management field. Attendees will also gain valuable insights into market trends, emerging technologies, and regulatory changes, helping them tailor their offerings to meet evolving industry needs.

Exhibitor and Sponsorship Benefits

Exhibitors and sponsors at the WCCE 2024 can showcase their products and services to a highly targeted audience, raising brand awareness through dedicated exhibition space and promotional materials. This exposure allows for the collection of leads and initiation of discussions with professionals seeking solutions in credit management. Sponsors also benefit from enhanced visibility, branding opportunities, and recognition at the congress, positioning their brand as an industry thought. Some of the leading Brand Names in the industry are already sponsors. Businesses considering sponsorship should hurry as spaces are almost filled.

Location and Experience

Held in the enchanting city of Orlando, the congress combines the best of the financial world with the wonder of a city renowned for its vibrant energy and world-class attractions. This setting not only provides a memorable experience but also serves as a backdrop for making lasting relationships and gaining invaluable knowledge. The event promises an interactive and fun experience, making it an unforgettable gathering for industry leaders, professionals, and innovators.

The World Credit Congress and Exhibition 2024 offers credit management and credit legal professionals in the USA a comprehensive platform for networking, learning, and professional growth. By attending, professionals can expand their horizons, connect with a diverse community, and stay at the forefront of industry developments. This is a must-attend event for anyone serious about their future in credit management.

WCCE24 takes places at the Margaritaville Resort, Orlando 14-16 October. Full details, a prospectus and registration details can be found here. 

The post Why World Credit Congress 2024 is a Must for U.S. Credit Professionals appeared first on WCCE2024.

Networking events, especially within the credit management industry, require time, effort, and sometimes significant financial investment. Here’s why attending these events is worth it for credit professionals.

Access to Exclusive Insights and Knowledge

Events like the World Credit Congress and Exhibition 2024 offer access to exclusive insights from industry leaders. Sessions at these events cover the latest trends, strategies, and innovations in credit management, providing valuable knowledge that can benefit your career.

Opportunity to Build Valuable Connections

Networking events bring together credit management professionals from around the globe. Building connections at events like the International Credit Congress and the Credit Management Conference can lead to new opportunities, partnerships, and collaborations.  And the world is getting smaller.  Connections on platforms such as LINKEDIN, Facebook and Twitter drive your profile forward and position you as a thought leader!  Some of the best speakers we have invited to come to Congress have been found on LINKEDIN!

Personal and Professional Growth

Attending workshops and seminars at events such as the finance Conferences 2024 and other trade credit solutions can enhance your skills and knowledge. This personal and professional growth can make you a more effective and competitive credit professional.

Increased Job Opportunities

Many networking events provide direct access to potential employers and recruiters. By attending these events, you increase your chances of discovering new job opportunities and advancing your career within the credit community.

Enhanced Reputation and Visibility

Regularly attending and participating in major events like the Global Credit Awards and credit industry networking increase your visibility and reputation within the industry. This can lead to recognition and respect from peers and industry leaders.

Tangible Return on Investment

The connections, knowledge, and opportunities gained from networking events often provide a tangible return on investment. Whether it’s through new business deals, career advancements, or valuable partnerships, the benefits of attending these events can far outweigh the costs.

In summary, networking events are a worthwhile investment for credit professionals. They offer numerous benefits that can significantly impact your career and professional development.

The post Are Networking Events Worth It? appeared first on WCCE2024.